Refund and Returns Policy

Effective Date: December 27, 2024

At Lolli Skincare, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, we are here to help.

1. Refund Eligibility
To qualify for a refund:

  • The item must be unused and in the same condition as when you received it.
  • It must be returned in its original packaging.
  • Proof of purchase, such as a receipt or order confirmation, is required.

2. Return Process
To initiate a return, follow these steps:

  • Contact our support team at info@lolliskincare.com or call us at 702-806-6824.
  • Provide your order details and reason for return.
  • Ship the item to our return address, which will be provided upon approval of your request.

3. Non-Returnable Items
Certain items are not eligible for returns, including:

  • Opened or used skincare products for hygiene reasons.
  • Gift cards or promotional items.
  • Items marked as “Final Sale.”

4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Processed within 7 business days to the original payment method.
  • Partial Refunds: May apply if items are returned damaged or incomplete.

5. Exchanges
If you need to exchange a product, please contact us. Exchanges are subject to stock availability and the same conditions as returns.

6. Shipping Costs

  • Customers are responsible for shipping costs unless the return is due to our error (e.g., wrong or defective item).
  • Shipping costs are non-refundable.

7. Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately. Please provide a photo and description of the issue. We will work with you to resolve the matter promptly.

8. Changes to This Policy
We may revise this Refund and Returns Policy as needed. Changes will be posted on this page with the updated date.

Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:

  • Address: 3154 Sunrise Road, Las Vegas, Nevada, United States
  • Phone Number: 702-806-6824
  • Email: info@lolliskincare.com